Mobility services

Remote operation of vehicles

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A secure, error-free platform for over-the-air software updates is a must for today’s vehicles. This service must be able to schedule, send complete packages or marginal updates, and confirm the correct execution of the update under any connectivity scenario. 

If a vehicle allows for remote feature control, secure remote access can be given to the owner or an authorized person to control heating/AC, car windows, etc., from the app.

Whether for a forgetful owner or a shared vehicle service, a secure door-opening service from a third-party user application is essential, subject to manufacturer availability. 

Either as standalone or as a complement to your in-car entertainment system, concierge services connect individuals on the move with their digital lives (restaurant and hotel reservations, flight status, agendas, etc.). 

Connected vehicles can have a separate stream for audiovisual content and internet access for passengers. 

From the store to the truck: new mobility services allow retailers to offer significant value to shoppers while maintaining strict access security measures.  

Health sensors and specific safety alert procedures in a connected car service are beneficial to both professional and occasional drivers. 

Aftermarket vehicle network management

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Owners of vehicle fleets and service providers can connect, activate and sync operations with people and processes through a combination of a transactional platform, user applications and aftermarket devices. 

A mobility service with an open and scalable architecture needs to integrate new sensors and end-devices from time to time. This is a normalized process that includes functional and technical testing. 

When mobile services are based on the interaction of thousands of devices with a transactional platform, it’s important to plan and execute device logistics operations. 

Adding a WiFi hotspot to a vehicle for in-car connectivity adds significant value to a wide range of mobility services. 

Mobility services for managing a fleet of shared vehicles (with or without a driver) can be built with a transactional mobility platform and native embedded functionalities from vehicles (opening of doors, starting engine, etc.). 

Mobility services enhance functionality and usability of digital services like e-wallets, fintech and insurtech propositions, etc., and vice versa.  

A key aspect of design, implementation and operation of a mobility service is customer billing, which has to be carefully integrated with the transactional mobility platform. 

Most mobility services in operation have a smartphone app to interact with customers. New app requirements, customization and the introduction of new interfaces like voice control are often required by service providers. 

Mobility service platforms are ideal for establishing a trusted and secure communication hub for the different stakeholders providing services (car dealers, automakers and roadside assistance). 

Mobility data infrastructure management

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Building the basics of a mobility service: from the definition of the physical data layer to the operation of a multi-tenant platform infrastructure. 

Under most customer privacy regulations, setting up a compliance governance system and private user consent procedures is a must to launch and operate a mobility service. 

Mobility networks interconnecting devices and sensors with a transactional platform are vulnerable to external attacks from hackers trying to take control of assets or personal information. Periodic security reviews and tests are compulsory to offer your customers a reliable service. 

Content providers, like digital mapping companies, can improve their offering with cost-effective access to data harvesting solutions implemented with a mobility service (for example, video cameras attached to windshields). 

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